FAQ’s

How Long Is The Processing Time?

Processing Time usually takes 1-2 business days. I want to ensure that my products are high quality and that they’re made correctly before shipping them out.

Can I Get A Refund?

No Refunds, but if your order gets damaged or bent upon arrival, I’ll send out a new one.

My Order Never Arrived, What Do I do?

Oh no! We’re sorry to hear that. Our shipping carriers work independently from my store, but here are a few solutions we can offer:

If your package has been marked delivered and it's only been a day or two, sit tight. Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to themagicalprintshopnyc@gmail.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

In either case, I can deliver a replacement. We must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, we will not be able to assist with a replacement or refund.

Can I make changes to my order before it ships?

The only change I can make is to the shipping address. Please contact me at themagicalprintshopnyc@gmail.com within 24 hours to edit your shipping address. Unfortunately, we can't make changes or cancel an order after 24 hours.